Designing a Learning Culture at Metro Health

An ongoing project at Metro Health aimed at building a “learning culture” for the employees and staff of the company.
Learning Experience Design       
Ongoing 2020 Project
Metro Health
A Long-Term, Intermittent Project Designing Online Courses & Influencing Company Culture
This long-term project includes the design and development of online learning courses to influence company culture in the “Growth Mindset” and in the realm of Sexual Orientation and Gender Identity. The goal of the initiative is to help develop the employees to their full potential and become a more accepting, agile, and flexible workforce through learning means. The initiative is a larger, umbrella initiative, and our projects to reach this goal consist of various means, but include two larger projects: building a Growth Mindset Culture and the SOGI training. 
Metro Health Has Faced a Change in Leadership
This new leadership values lifelong learning, an agile and innovative work environment, and a flexible, world-class work culture.

The company has a goal of reaching “world class status” in their Net Promoter Score for their employees (high percentage of employees would recommend Metro Health as a great place to work). My team was developed late 2019, and I joined as an employee in January of 2020, with the goal of developing a culture of learning and, as time went on, joined in the overall initiative to build a great work culture. 
Growth Mindset
The solution we have been working on developing has been a fold of various projects aimed at educating employees about the “Growth Mindset” model and enacting various new processes to encourage manager - supervisee coaching and feedback.

This project goes in hand with building a more knowledgeable workforce in topics that encourage healthy respect of others, including in the areas of Sexual Orientation and Gender Identity (SOGI). The SOGI committee was developed before my team was formed, but we have joined the initiative to develop the training side of things for the organization.
Some of the things we've been doing:
User/stakeholder Interviews
eLearning design and development
Storyboarding, wireframing, protoyping (elearning)
User tests
The Learning Management System Evaluation
A year-long, intermittent project.

Initial ask: to increase engagement with Cornerstone for employee training.

Steps so far:
- Stakeholder & team feedback
- Learning the system's nuances
- Collecting pain points from Learning Administrators and users over time
- Attending group sessions with other system administrators - learning what others are doing with the system in a competitive investigation
- Initial heuristic analysis/informal review of what we could change about the system
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- User interviews reviewing the landing page, overall usage of the system, and the learner perspective of finding training
- Affinity analysis of interviews with a list of recommendations
- Recommendations were considered with feasibility in comparison to the users' biggest pain points, which included focusing in on issues with the training as opposed to system design
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- Decision to update the interface of the landing page and put the focus in elevating the training offerings themselves
- Initial wireframes & mockups of the landing page update
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- Currently: building an initial prototype for final approval of the landing page
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- Next: the focus will be on further identifying what is going wrong with the training currently available and how to make it more accessible/engaging
This project is actively in progress.

More to come...
See more work.
Bot Bud
U-M Library
IMPACT in Info
Shadow Project
Metro Health
sammbrow@umich.edu